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Learn more about Boomi's acquisition of Unifi
  • Boomi Support Options
  • Different Options for You

    Beyond Support: Customer Success

    We want the Boomi platform to help your business perform better.
    In addition to great support, training and consulting,
    we offer a team dedicated to just that—your success. Here’s how we help.

     

    Offerings 
    Predictive AssistanceWith our Predictive Assistance technology we can see the overall health of our entire customer population, and whether an individual customer—like you—is having an issue that we can help resolve. It’s all part of how we help Boomi customers increase their ROI from our platform.
    Support MonitoringAlmost everyone needs support at some time. But consistently heavy support usage generally indicates deeper issues. We monitor support activity and reach out to customers whose support history suggests they may benefit from additional product functionality, training, or free online resources they may be unaware of.
    Support Case EscalationIn particularly complex support cases that are proving hard to resolve, you may request case escalation via the Customer Success team. We can coordinate the resources and efforts of the support and consulting groups and guide the case to a positive outcome.

    Your Success Journey

    Boomi Support Options

    7u彩票注册平台To accommodate your application integration and data management needs, Boomi provides three levels of support: Standard, Premier, and Premier Plus.

     

     Boomi Standard support is included at no charge with all Boomi subscriptions. Our Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down).Premiere Available for Professional, Enterprise, or Enterprise Plus edition customers. The cost of Premiere support is 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades.Premiere Plus Exclusive to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is 35% of the total annual subscription price, with a $25,000 annual minimum.
    Response Time

    Severity 1: 1 hour, 24/7

    Severity 2-4: 2 business days

    Severity 1: 1 hour, 24/7

    7u彩票注册平台Severity 2-4: 8 business hours

    Severity 1: 1 hour, 24/7

    Severity 2-4: 4 hours, 24/7

    Business HoursDefined by region24/5: from Sun 5pm to Fri 8pm24/7
    Phone Support
    Email Support
    Chat Support
    Case Management15/yearUnlimitedUnlimited

    Your Success Journey

    Boomi Support Options

    7u彩票注册平台To accommodate your application integration and data management needs, Boomi provides three levels of support: Standard, Premier, and Premier Plus.

    Boomi Standard

    Standard support is included at no charge with all Boomi subscriptions. Our Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down).

    Response Time: Severity 1: 1 hour, 24/7 Severity 2-4: 2 business days
    Business Hours: Defined by region
    Phone Support:
    Email Support:
    Chat Support:
    Case Management: 15/year

     

    Premiere

    Available for Professional, Enterprise, or Enterprise Plus edition customers. The cost of Premier support is 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades.

    Response Time: Severity 1: 1 hour, 24/7 Severity 2-4: 8 business hours
    Business Hours: 24/5: from Sun 5pm to Fri 8pm
    Phone Support:
    Email Support:
    Chat Support:
    Case Management: Unlimited

     

    Premiere Plus

    Exclusive to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is 35% of the total annual subscription price, with a $25,000 annual minimum.

    Response Time: Severity 1: 1 hour, 24/7 Severity 2-4: 4 hours, 24/7
    Business Hours: 24/7
    Phone Support:
    Email Support:
    Chat Support:
    Case Management: Unlimited

    7u彩票注册平台Let’s discuss what support option best fits your needs.

    7u彩票注册平台 and Certification

    On-Demand 7u彩票注册平台

    Boomi has world-class support – whenever you need it. With on-demand training, customers always have access to resources they need, at the right time, to accelerate time to value

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